The 20 Best Boutique Hotels in Lake District (2025)

Nestled in the serene embrace of Gosforth, 1692 Wasdale is a romantic haven where modern luxury meets the enchanting allure of the Lake District. This charming retreat invites you to unwind amidst its thoughtfully curated spaces, offering an intimate atmosphere ideal for couples and adventure seekers alike, with breathtaking views just moments away from the deepest lake in England.

Romantic Break - Revel in the comforts of beautifully designed rooms adorned with delicate touches that speak to a sophisticated love for detail—each space invites cozy evenings spent together, while some accommodations feature private patios perfect for starlit conversations.

Total Relaxation - Indulge in blissful moments at the on-site hot tub, where the soft sounds of nature create a tranquil backdrop as you soak your worries away. The sweet aroma of fresh pastries wafts through the air during breakfast, setting the tone for a leisurely day ahead.

Local Exploring - Embark on delightful walks surrounded by the stunning British countryside, with captivating sights just around every corner—from historic Muncaster Castle to the picturesque trails leading to Buttermere, each adventure unveils the natural beauty of the area.

Guest Experiences - Imagine sipping coffee in the warmth of your room, the gentle hum of nearby alpacas grazing softly in the background. Each afternoon, guests delight in the surprise of complimentary cake, a sweet touch that lingers in the air, mingling perfectly with morning's rich breakfast aromas.

Nestled in the heart of Ambleside, Hillsdale B&B is a charming sanctuary crafted from traditional Lakeland stone, offering an intimate escape with a touch of luxury. With bright, tastefully adorned rooms and a warm atmosphere, it invites you to unwind amidst the breathtaking beauty of the Lake District, making it the perfect retreat for couples and adventurers alike.

Outstanding Location - Just a leisurely 15-minute stroll from the shimmering shores of Lake Windermere, Hillsdale B&B places you at the gateway to explore the enchanting fells and picturesque landscapes of the region.

Total Relaxation - Each room boasts plush décor, complete with decorative cushions and colorful artwork that add a cozy charm. The sound of birds chirping outside your window provides a soothing backdrop as you sip on coffee made with luxury biscuits at your bedside.

Romantic Break - Indulge in a delicious array of breakfast options, from the hearty full English to delightful vegetarian choices, each prepared meticulously to start your day off beautifully; the aroma of freshly cooked dishes wafting through the morning air will beckon you down to the dining area.

Guest Experiences - Imagine waking up to the tantalizing smell of breakfast wafting through the hall, where warm greetings from your hosts make you feel like family; the compact yet exquisitely furnished room greets you with an inviting ambiance, while the large walk-in shower offers a refreshing escape after a day of exploration.

Nestled in the heart of Penrith, Brooklands 5 Star Guest House invites you to escape into a world of refined luxury and intimate charm. With its modern elegance and romantic ambiance, this boutique hideaway is the perfect backdrop for cherished moments or serene solitude, where every corner whispers comfort and sophistication.

Romantic Break - Each beautifully appointed room radiates warmth, designed with thoughtful touches that make it an oasis for couples. Imagine waking up to the soft glow of morning light filtering through lush garden views, all while enveloped in the embrace of the most sumptuous linens.

Total Relaxation - Indulge in a rejuvenating retreat where every detail is curated for your comfort—soft bathrobes waiting at your side, calming scents drifting from high-quality toiletries, and a tranquil environment that invites deep, restful sleep after a day of adventure.

Boutique Charm - With tasteful artwork adorning the walls and cozy seating areas inviting quiet moments, Brooklands resembles a curated gallery rather than a guest house. Each space reflects a personal touch that creates an atmosphere as inviting as it is stylish.

Guest Experiences - Picture starting your day with the scent of freshly cooked breakfast wafting through the hallways, the sound of laughter shared among guests, and the warm welcome of Sue's little dogs, Pepe and Bear, who greet you with cheerful tails wagging—ensuring your mornings are filled with joy.

Nestled amidst tranquil gardens and the breathtaking backdrop of the Lake District, Cedar Manor invites you to immerse yourself in a world where historic elegance meets modern comfort. This charming 150-year-old country house radiates romance, making it an idyllic retreat for couples seeking a serene escape or honeymooners yearning for unforgettable memories.

Romantic Break - Delight in intimate moments as you wander through the lush gardens, hand-in-hand, before retreating to your elegantly appointed room, where every detail whispers romance—from plush linens to subtle ambient lighting designed for cherished evenings together.

Total Relaxation - Savor the peaceful ambiance that envelops Cedar Manor, where the gentle rustle of leaves and distant bird songs create a soothing soundtrack to your stay. Enjoy leisurely mornings with a delectable full English breakfast that fills the air with mouthwatering aromas, setting the perfect tone for a day of exploration or relaxation.

Culinary Excellence - Indulge in exceptional dining experiences that reflect the best of local cuisine; each dish is crafted with love and attention to detail, ensuring that flavors dance on your palate while you enjoy stunning views of the gardens from the restaurant’s inviting atmosphere.

Guest Experiences - Guests have marveled at the warm welcome, often noting how the staff’s genuine friendliness makes the hotel feel like a home away from home. The satisfying crunch of freshly baked croissants at breakfast mingles with laughter echoing from the lounge, creating an atmosphere rich with life—a perfect blend of cozy warmth and delightful flavors.

Nestled in the heart of Bowness-on-Windermere, Oakfold House invites you to embrace the charm of a bygone era while savoring modern comforts. As you step through its historic doors, you'll be enveloped by an atmosphere rich with character—where Victorian elegance meets the serene beauty of the Lake District, creating a romantic retreat that feels like a cherished secret.

Romantic Break - With its intimate setting and lush private gardens, Oakfold House is the perfect backdrop for romance. Imagine sipping tea on the terrace as the sun sets over the hills, painting the sky in hues of pink and gold, all while wrapped in the peaceful sounds of nature.

Total Relaxation - Indulge in a world where tranquility reigns supreme. After a day of exploration, return to your elegant room adorned with traditional fireplaces and plush bedding, letting the gentle whispers of the countryside lull you into a state of pure relaxation.

Outstanding Location - Perfectly positioned just a ten-minute stroll from the tranquil shores of Lake Windermere, Oakfold House serves as a gateway to adventure. Whether you're seeking scenic walks, cultural discoveries, or local markets brimming with artisan treasures, your journey awaits right at your doorstep.

Guest Experiences - Guests have remarked on the unmistakable warmth of their hosts, whose attention to detail makes each stay memorable. One visitor was particularly enchanted by the delightful aroma of freshly cooked breakfast wafting through the house each morning, offering a tantalizing promise of the hearty Cumbrian fare awaiting them.

Nestled on a tranquil side street in the heart of Windermere village, Jerichos Boutique Accommodation invites you to indulge in a romantic escape infused with contemporary elegance. This intimate, adult-only haven boasts original Victorian charm, where each stylishly appointed room is a sanctuary of comfort and sophistication, ensuring an unforgettable stay tailored for couples and discerning travelers alike.

Romantic Break - Discover a dreamy setting perfect for rekindling romance, where soft lighting and chic decor create a warm ambiance that seduces the senses. Each morning, savor a bespoke breakfast crafted from locally sourced ingredients, filling the air with the delightful aroma of freshly cooked fare.

Total Relaxation - Unwind in the cozy lounge adorned with artistic touches and plush seating, where the gentle sound of laughter and clinking teacups creates a serene atmosphere. With thoughtful amenities like iPod docks and private bathrooms, every detail is designed for your ultimate comfort.

Outstanding Location - Just a 15-minute stroll from the shimmering waters of Lake Windermere and a mere five minutes from transportation hubs, Jerichos offers easy access to local markets, scenic walks, and vibrant cultural experiences, making it a perfect base for exploration.

Guest Experiences - Guests often reminisce about the enchanting breakfast moments, where the delightful scent of sizzling bacon mingles with freshly brewed coffee, creating a homely welcome each day. Many have noted the personal touches—like the charming artwork throughout the property—that add a layer of warmth and character, making them feel more like friends than just guests.

Nestled in the serene embrace of Grange-over-Sands, The Grange Boutique Hotel invites you to unwind in a world where Victorian elegance meets contemporary luxury. As morning mist dances over the lush landscapes of the Lake District, let the artful décor and soothing ambiance wrap you in comfort, making every moment feel like a cherished escape.

Romantic Break - Indulge in an intimate getaway where candlelit breakfasts are served in the comfort of your suite, and the soft rustle of leaves in the private terrace garden sets a romantic backdrop for evening conversations under the stars.

Total Relaxation - Savor the tranquility of spacious rooms adorned with plush furnishings, evoking a sense of refuge; each space is designed not just to be seen but felt, with the scent of fresh linens mingling harmoniously with the gentle sounds of nature outside.

Outstanding Location - Discover the perfect starting point for adventure with local trails leading you into nature’s splendor, including the iconic Cumbria Coastal Path, where the salt air invigorates and beckons exploration along breathtaking coastal views.

Guest Experiences - One guest recalled the delightful surprise of breakfast served right at their door, the aroma of freshly brewed coffee wafting through the air, paired with the warm touch of thoughtful hospitality that made their stay feel personal and memorable.

Nestled in the charming coastal town of Whitehaven, Littlebeck Warren offers an enchanting retreat for romantic souls and discerning travelers alike. With its serene gardens and intimate atmosphere, this adults-only haven is a sanctuary where luxury meets warmth, inviting you to linger over leisurely breakfasts and strolls through the quaint surroundings.

Romantic Break - Indulge in an idyllic escape with elegant decor that whispers romance. Each room is thoughtfully appointed, providing a tranquil ambiance perfect for couples seeking solace and connection amidst nature's beauty.

Total Relaxation - Unwind in a soothing oasis, where every corner encourages serenity. Picture yourself enjoying a glass of wine on the sun-drenched terrace, enveloped by the scent of blooming flowers and the gentle rustle of leaves.

Foodies - Savor culinary delights crafted with care, from a hearty full English breakfast to exquisite evening meals. The rich aromas from the kitchen mingle with laughter and conversation, creating an inviting space for shared meals and cherished memories.

Guest Experiences - As you step into Littlebeck Warren, the welcoming embrace of hosts Kevin and Jo feels like a warm hug—guests often remark on their genuine hospitality that makes you feel right at home. One can almost taste the love in every perfectly cooked dish and hear the soft clinks of cutlery against plates, punctuated by engaging stories shared over breakfast.

Nestled in the serene embrace of Borrowdale Valley, Hazel Bank Country House is a charming retreat that whispers tranquility. Here, luxury meets nature; every corner invites you to breathe deeply and indulge in the breathtaking mountain vistas that surround you, creating an intimate haven for couples and adventurers alike.

Romantic Getaway - With its cozy nooks and elegantly appointed rooms, this country house offers an enchanting escape for lovebirds. Picture yourself sharing laughter over sumptuous meals, as the sun sets behind rolling hills, casting a golden hue over your evening.

Culinary Delights - Savor the essence of British cuisine in the hotel’s exquisite restaurant, where seasonal ingredients transform into memorable dishes. The delightful aroma of freshly prepared full English breakfasts wafts through the air, awakening your senses each morning.

Outdoor Adventures - Step outside and find the stunning landscapes of Rosthwaite at your doorstep, with hiking trails inviting exploration. Whether you're tracing the paths of ancient woodlands or inhaling the crisp mountain air, every adventure begins just beyond the garden gate.

Guest Experiences - As guests unwind in the plush lounge, the soft clinking of wine glasses mingles with the laughter of new friends, while the faint scent of canapés fills the air. One guest fondly recalled the delightful surprise of a gluten-free breakfast, crafted with such care that it felt like a personal celebration of taste.

Nestled in the serene embrace of Bassenthwaite Lake, Link House offers an enchanting retreat where Victorian charm meets modern elegance. With panoramic views of lush forests and majestic fells, this chic guest house beckons couples and adventurers alike to immerse themselves in its tranquil atmosphere, where every detail is curated for comfort and intimacy.

Total Relaxation - Unwind in beautifully appointed rooms that exude warmth and grace, featuring plush sofas positioned by large windows—ideal for sipping a soothing cup of tea while soaking in breathtaking mountain vistas.

Outstanding Location - Just a short stroll from the shimmering waters of Bassenthwaite Lake, Link House is surrounded by nature's playground, inviting guests to explore scenic walking trails and indulge in leisurely cycling adventures amidst the stunning Lake District landscape.

Romantic Break - Experience romance at its finest with sumptuous breakfasts crafted from locally sourced ingredients, including perfectly cooked eggs and crispy bacon, all enjoyed in a bright dining room overlooking tranquil gardens, creating a memory that lingers long after the plates are cleared.

Guest Experiences - One guest reminisced about the delightful morning ritual of breakfast, where the aroma of fresh coffee mixed with the sound of laughter as they shared stories with fellow travelers, all while gazing at the panoramic mountain backdrop—a simple yet profound moment that made their stay unforgettable.

Nestled in the serene embrace of Windermere, Wheatlands Lodge invites you into a world where Victorian elegance meets contemporary flair. Each moment here is wrapped in tranquility, from the whisper of leaves rustling in the garden to the aroma of freshly brewed coffee wafting through the air—perfect for couples seeking a romantic retreat or solo travelers yearning for peaceful reflection.

Romantic Break - Escape into a chic sanctuary adorned with bespoke furnishings and luxurious linens, offering an intimate atmosphere perfect for rekindling romance amidst the picturesque backdrop of the Lake District.

5* Luxury - Experience the essence of indulgence in every detail—from sumptuous private bathrooms to delightful breakfast feasts crafted from locally sourced ingredients that tantalize the palate and nourish the soul.

Total Relaxation - Unwind on the sun-kissed terrace, where gentle breezes mingle with the scent of blooming flowers, providing a serene setting to savor a glass of wine as the sun sets over the enchanting landscape.

Guest Experiences - Guests often mention the warmth of Mike and Lynn, whose laughter mingles with the rich smell of breakfast cooking each morning. One reviewer recalled how the sunlight poured into their cozy room, illuminating the elegant decor while the soft sound of birds chirping outside created a harmonious start to each day.

Nestled in the heart of Windermere, The Hideaway At Windermere is an intimate retreat where romance and serenity intertwine. With its stylish accommodations exclusively for adults, each moment here feels like a well-deserved escape from the ordinary, enveloped in comfort and warm hospitality.

Romantic Break - Discover the essence of romance in every corner, from the tastefully decorated rooms that invite cozy evenings to the tranquil gardens perfect for whispered conversations under the stars.

Total Relaxation - Unwind in this serene sanctuary, where the gentle sounds of nature blend seamlessly with the soothing ambiance, ensuring a truly rejuvenating experience away from the bustle of everyday life.

Chic Boutique - With its sophisticated design and attention to detail, this boutique getaway offers not just a place to stay, but an experience that delights in modern elegance and personalized touches.

Guest Experiences - Upon arrival, guests are greeted with the delightful aroma of homemade Victoria sponge cake - a sweet gesture that sets the tone for their stay. The joy of waking up to a breakfast spread featuring local ingredients and the sound of laughter shared over coffee creates memories that linger long after check-out.

Nestled in the heart of Keswick, Fellpack House offers an idyllic retreat for discerning travelers seeking tranquility and elegance. This adults-only haven is a symphony of contemporary design and nature's splendor, positioned just moments away from breathtaking landscapes that inspire romance and adventure alike.

Romantic Break - Enveloped by stunning views, the intimate atmosphere of Fellpack House is perfect for couples looking to rekindle their connection. Enjoy leisurely mornings with a sumptuous breakfast featuring the aroma of freshly baked pastries wafting through the air, or soak in the charm of the sun terrace as the day unfolds.

Total relaxation - Here, wellness thrives as you unwind in thoughtfully designed spaces that exude calmness. With each room bathed in soft light and furnished with plush bedding, it's easy to escape the hustle and bustle and surrender to a moment of pure serenity.

Adventure seekers - For those yearning for exploration, the surrounding fells beckon with hiking trails and cycling paths that cater to every sense of adventure. The dedicated boot room makes prepping for your next escapade effortless, ensuring you hit the trails with ease after indulging in a hearty breakfast that fuels your journey.

Guest Experiences - As you step into the inviting common areas, the sweet scent of freshly baked cookies greets you, a delightful touch that makes you feel like part of the family. Guests often find themselves lingering over morning coffee, savoring the warmth of conversation and laughter, while basking in the welcoming ambiance created by the attentive staff.

Nestled within the enchanting landscape of Grasmere, where the whispering winds weave through ancient woodlands and rolling hills, Forest Side Hotel offers an exquisite retreat for those seeking both adventure and tranquility. With its modern elegance harmoniously blended into nature’s grandeur, each moment spent here feels like a cherished secret shared between lovers or a luxurious escape for the weary traveler.

Culinary Delights - Embark on a gastronomic journey at our Michelin-starred restaurant, where each dish is a masterful creation that tantalizes the palate, accompanied by the aromatic embrace of local herbs and seasonal ingredients. Here, dinner transforms into an artful tasting menu, leaving guests savoring memories long after the last course has been served.

Romantic Break - Every corner of Forest Side Hotel whispers romance—from the cozy alcoves perfect for intimate conversations to the serene gardens where you can share stolen glances amidst the blooming flora. The ambiance is crafted for couples, inviting them to bask in the joy of togetherness surrounded by nature's beauty.

Outdoor Adventures - Step outside and discover a world of exhilarating experiences just waiting to be explored. Whether it’s hiking through scenic trails or cycling along picturesque paths, every activity is infused with the thrill of immersion in the breathtaking landscapes that inspired literary legends.

Guest Experiences - Imagine waking up to the gentle rustle of leaves and the soft patter of squirrels frolicking outside your window as sunlight streams in, illuminating your elegantly designed room. Guests have delighted in the warm service, often noting how staff members expertly balance attentiveness with genuine hospitality, making every meal feel like a personal celebration.

Nestled gracefully between the charming village of Windermere and the serene Bowness Bay, St John's Lodge is a haven for couples seeking romance and tranquility. Here, elegant accommodations meet a backdrop of breathtaking landscapes, where whispers of nature blend seamlessly with the warmth of genuine hospitality.

Romantic Getaway - Indulge in intimate moments amidst beautifully adorned rooms, each one a sanctuary where soft linens and the gentle glow of tranquil lighting set the stage for cherished memories.

Local Exploration - With the stunning lakeside just a leisurely stroll away, embark on picturesque walks that reveal the natural beauty of the Lake District, where every corner offers a new adventure or a chance to discover hidden gems in local cafes and shops.

Wellness Retreat - Enhance your stay with complimentary access to an off-site health club, where you can unwind in the soothing embrace of a jacuzzi or regain your energy with invigorating fitness classes—all designed to rejuvenate your spirit after a day of exploration.

Guest Experiences - Imagine waking up to the rich aroma of freshly cooked breakfast wafting through the air, as your senses are treated to a delightful array of options—from traditional English dishes to creative vegetarian delights—all prepared with care by welcoming hosts who ensure every detail is just right.

Nestled amidst the enchanting landscapes of Cockermouth, Graysonside beckons with an exquisite blend of modern elegance and tranquil charm. Here, every moment feels like a cherished escape; whether you’re savoring a gourmet breakfast or unwinding in your private sanctuary, the essence of luxury envelops you, allowing for unforgettable memories to unfold in serene privacy.

Romantic Getaway - Encouraging intimate moments, each thoughtfully designed room at Graysonside offers a haven where couples can unwind, complete with plush furnishings and an inviting ambiance that whispers romance.

Total Relaxation - Bask in the serenity of our lush gardens or indulge in self-care as you retreat to your spacious apartment, where every detail—from soft linens to soothing decor—invites you to fully embrace tranquility.

Foodies Delight - Awaken your senses with our delightful buffet and à la carte breakfast options, featuring local specialties and freshly baked pastries that fill the air with tantalizing aromas, ensuring every morning starts on a delicious note.

Guest Experiences - Upon arrival, a warm welcome envelops you like a cozy blanket, complete with a thoughtful hamper. Imagine entering your impeccably clean apartment, the scent of fresh flowers mingling lightly in the air, as you discover a little golden chair in the bathroom, adding a regal touch that unexpectedly makes you smile.

Nestled between the serene shores of Windermere and the charming bustle of Bowness, Rum Doodle beckons with its delightful Victorian charm. Here, every corner whispers stories of elegance and comfort, inviting couples and adventurers alike to unwind in a sophisticated yet cozy atmosphere that feels like a home away from home.

Romantic Break - Indulge in an intimate getaway where vintage decor intertwines with modern luxury. Each room envelops you in plush Egyptian cotton linens and bespoke furnishings, creating a perfect backdrop for whispered conversations and stolen glances.

Total Relaxation - Surround yourself with peace as you sip complimentary tea or coffee upon arrival, accompanied by homemade cakes—perfectly setting the tone for your tranquil escape. The gentle sounds of nature outside offer a soothing soundtrack to your stay.

Local Exploring - Venture just a mile to the breathtaking vistas of Lake Windermere, where scenic walks and cultural discoveries await. The nearby towns are rich with local markets and quaint boutiques, inviting you to immerse yourself in the vibrant community.

Guest Experiences - Upon entering their room, guests are often greeted by the unique touch of literature; a copy of 'The Ascent of Rum Doodle' sits invitingly on the bedside table, adding a dash of whimsy to their stay. The faint scent of fresh-baked cakes wafts through the air, mingling with the crispness of the surrounding countryside, creating a truly memorable welcome.

Perched high above the shimmering waters of Lake Windermere, The Samling Hotel is a sanctuary of elegance and intimacy, where modern luxury meets breathtaking natural beauty. Each room offers an inviting respite, exuding warmth and sophistication, making it the perfect backdrop for couples seeking romance or travelers yearning for rejuvenation in the heart of the Lake District.

Stunning Views - Bask in the awe-inspiring panorama from the interiors, where expansive windows frame mesmerizing vistas of the lake and mountains, transforming every meal into a memorable experience filled with nature's artistry.

Culinary Excellence - Indulge your palate at the hotel's Michelin-starred restaurant, where innovative cuisine is served amid refined décor, ensuring every bite is as visually captivating as it is delicious—a true feast for the senses.

Wellness Retreat - Unwind in the hot tub surrounded by lush gardens, where the gentle rustle of leaves and the soft scent of blooming flora create a tranquil oasis, allowing you to bask in serenity after a day of adventure.

Guest Experiences - Morning coffee on the terrace becomes a cherished ritual, as the aroma of freshly baked pastries mingles with the crisp air, while attentive staff effortlessly anticipate needs—whether it's a perfectly timed refill or a recommendation for the best local hikes.

Nestled in the enchanting landscape of Barrow in Furness, Victoria House invites you to retreat into a world where modern comforts meet timeless charm. Here, the rhythmic whispers of the sea meld with breathtaking mountain vistas, creating an intimate sanctuary perfect for couples, wellness enthusiasts, and adventure seekers alike.

Romantic Break - Experience love like never before in our beautifully appointed rooms, where plush furnishings and soft lighting set the mood for unforgettable evenings spent together, perhaps while sipping wine and gazing out at the stunning views.

Total Relaxation - Unwind in our lush garden oasis, where the scent of blooming flowers fills the air, and the gentle rustle of leaves encourages peaceful contemplation or engaging conversations over morning coffee.

Local Exploring - Venture beyond the guest house to discover the rich heritage of Barrow in Furness, from vibrant local markets to scenic walking trails that unveil the area's natural beauty, beckoning you to immerse yourself in its cultural tapestry.

Guest Experiences - Guests have shared delightful moments such as the unexpected thrill of spotting a distant sailboat from their window or the cozy warmth of freshly baked bread wafting through the hallways during breakfast, reminding them of the inviting heart of this charming abode.

Nestled in the serene embrace of the Troutbeck Valley, The Queen's Head Hotel invites you to step back in time while indulging in modern comforts. This enchanting 17th-century Elizabethan inn, rich in character and history, offers an intimate retreat where every corner whispers tales of antiquity, and every meal is a celebration of local flavors.

Romantic Break - With its cozy nooks and crackling fires, The Queen's Head sets the perfect backdrop for romance. Picture yourself savoring candlelit dinners featuring exquisite à la carte dishes, followed by tranquil walks along picturesque footpaths that meander through ancient hamlets.

Country Escape - Surrounded by breathtaking vistas and lush greenery, this hotel is a gateway to adventure. Guests can explore nearby Windermere’s shimmering waters or embark on invigorating hikes, all while returning to the comforting warmth of their charming rooms.

Total Relaxation - Unwind in traditional yet stylish accommodations that feature plush furnishings with a contemporary touch, inviting you to sink in and let your worries drift away. Sip on freshly brewed tea as you admire the pastoral views or simply enjoy the gentle rustle of leaves outside your window.

Guest Experiences - One guest recalled waking up to the delightful aroma of freshly baked pastries wafting through the halls, leading them to an unforgettable breakfast spread that felt like a warm hug. Another mentioned how the friendly staff remembered their names and preferences, adding a personal touch that made their stay feel like coming home.